Privacy Notice

Last updated: 06/05/2025
MarshmallowPV, with address at Jamaica 1557-1, Lázaro Cárdenas CP 48330, Puerto Vallarta, Jalisco, Mexico, is responsible for the processing of the personal data you provide, which will be protected in accordance with the Federal Law on Protection of Personal Data Held by Private Parties, and other applicable regulations.
1. PERSONAL DATA WE COLLECT
The personal data we collect from you through our website, contact forms, email, or any other digital or physical means are:

Full name
Email address
Phone number
Country of origin
Travel dates
Accommodation preferences
Information about special needs (when applicable)

We do not collect sensitive personal data.

2. PURPOSES OF DATA PROCESSING
Your personal data will be used for the following purposes:
Primary purposes (necessary):

Respond to your information requests
Manage your booking process
Provide personalized attention during your stay
Coordinate additional requested services
Comply with legal and tax obligations

Secondary purposes (not necessary):

Send you promotions and special offers
Inform you about new properties or services
Conduct satisfaction surveys
Invite you to special events
Improve our services through statistical analysis

If you do not wish your data to be processed for secondary purposes, you can communicate this to the email address info@marshmallowpv.com

3. DATA TRANSFER
We inform you that your personal data may be shared with:

Booking platforms such as Airbnb (to manage your reservation)
Service providers necessary for your stay (when you request it)
Competent authorities, if legally required

We will not make additional transfers that require your consent without obtaining it beforehand.

4. ARCO RIGHTS
You have the right to know what personal data we have about you, what we use it for, and the conditions of use we give it (Access). Also, it is your right to request the correction of your personal information if it is outdated, inaccurate, or incomplete (Rectification); to have it deleted from our records or databases when you consider that it is not being used properly (Cancellation); as well as to oppose the use of your personal data for specific purposes (Opposition). These rights are known as ARCO rights.

To exercise any of the ARCO rights, you must send a written request to info@marshmallowpv.com , containing:
Full name
Document proving your identity
Clear description of the right you wish to exercise
Contact information

We will respond to your request within a maximum period of 20 business days.

5. CONSENT REVOCATION
You can revoke the consent you have given us for the processing of your personal data. However, it is important to note that we may not be able to address your request or conclude the use immediately in all cases, as we may be required to continue processing your personal data due to legal obligations.

6. LIMITATION OF USE OR DISCLOSURE
To limit the use or disclosure of your personal data, you can send an email to info@marshmallowpv.com specifying which communications you wish to stop receiving.

7. USE OF COOKIES AND SIMILAR TECHNOLOGIES
Our website uses cookies and other technologies to improve your browsing experience. These technologies may collect information such as your browser type, operating system, pages visited, time spent, and other usage statistics. You can configure your browser to reject all cookies or to notify you when a cookie is sent.

8. CHANGES TO THE PRIVACY NOTICE
We reserve the right to make modifications or updates to this privacy notice at any time. Any changes will be made known through publication on our website. The date of the last update will appear at the beginning of this document.

9. CONTACT
If you have any questions about this privacy notice, you can contact us at:
Email: info@marshmallowpv.com
Phone: 322 138 4687
Address: Jamaica 1557-1, Lázaro Cárdenas CP 48330, Puerto Vallarta, Jalisco, México.